Terms & Conditions

These Terms & Conditions apply to all reservations and stays at Chambre d’Hôtes Le Moulin de La Neste.

1. General Information

The property offers guest accommodation including breakfast, in accordance with the French regulations applicable to chambres d’hôtes.

2. Reservation

Reservations are confirmed upon receipt of 100% of the total stay amount.

This payment is considered as “arrhes” under French law. The reservation becomes effective once the payment has been received and a confirmation has been sent to the guest.

3. Payment

The balance must be paid in advance, depending on the booking conditions.

Accepted payment methods:

• Bank transfer
• Cash
• Credit card, if enabled on the website

4. Cancellation Policy

Cancellation conditions are as follows:

• More than 30 days before arrival: deposit refunded
• Between 15 and 30 days before arrival: 50% of the total stay is due
• Less than 15 days before arrival: 100% of the total stay is due
• No-show: the full amount is due

Early departure does not entitle the guest to any refund.

5. Check-in and Check-out

Check-in: from 15:00
Check-out: before 11:00

Different times may be agreed upon request.

6. Rates

Rates include:

• Overnight stay
• Breakfast
• Bed linen and towels
• Basic toiletries, such as soap and toilet paper

Tourist tax, taxe de séjour, is not included unless explicitly stated.

7. Use of Premises

Guests agree to respect the peaceful nature of the property.

• Smoking is not permitted inside
• Pets are not allowed
• Quiet hours are from 22:00 to 08:00

Guests must return rooms in good condition.

8. Liability

Guests are responsible for any damage caused during their stay.

Guests are required to have valid personal liability insurance.

Guests use the property at their own risk. The owners cannot be held liable for:

• Loss or theft of personal belongings
• Accidents occurring on the property

9. Video Surveillance

For security purposes, parts of the exterior of the property are under video surveillance.

Cameras are positioned at access points such as the entrance, parking area and other relevant outdoor locations, as well as within strictly private areas of the estate.

No cameras are installed in guest rooms or designated guest areas.

All recordings are used solely for the protection of people and property and are handled in accordance with applicable data protection regulations.

10. Specific Property Conditions

The property is located in a natural environment near a river.

Guests must exercise caution at all times, especially due to:

• Proximity to water
• Uneven terrain
• Stairs and natural obstacles

Children remain under the full responsibility of their parents.

Certain areas, such as workshops, sheds, technical and private spaces, are not accessible without explicit consent from the owners.

11. Breakfast

Breakfast is available daily at a fixed time or within a defined time window.

Special dietary requirements due to allergies or health issues must be communicated in advance.

12. Force Majeure

The owners cannot be held responsible for failure to fulfil obligations due to events beyond their control, such as natural disasters, government restrictions or other force majeure events.

13. Acceptance of Terms

Any reservation implies full acceptance of these Terms & Conditions.