Privacy Policy

Bei Le Moulin de La Neste, we are committed to protecting your personal data and respecting your privacy, in accordance with the General Data Protection Regulation (GDPR) and the guidelines of the CNIL, the French data protection authority.

1. Data Controller

The data controller responsible for processing your personal data is:

2. Personal Data We Collect

We may collect and process the following personal data:

• Identity data, such as your name
• Contact details, such as your email address and phone number
• Booking information, including dates of stay, number of guests and preferences
• Communication content, such as messages sent via forms or email

This data is collected directly from you when you contact us or make a reservation.

3. Legal Basis for Processing

Your personal data is processed on the following legal grounds:

• Contractual necessity: to manage and fulfil your reservation
• Legitimate interest: to communicate with you and ensure the proper operation of our services
• Legal obligations: where required by applicable laws and regulations

4. Purpose of Data Processing

Your data is used exclusively to:

• Process and manage reservations
• Communicate with you before, during and after your stay
• Maintain guest records where legally required

We do not use your data for marketing purposes, nor do we sell or share it with third parties for commercial use.

5. Data Retention

Your personal data is retained only for as long as necessary to manage your stay, related communication and any applicable legal or administrative obligations, such as accounting or registration requirements.

After this period, data is securely deleted or anonymised.

6. Data Sharing

Your personal data may be shared only when necessary with:

• Service providers involved in the booking process, such as hosting, email or reservation services
• Public authorities, when required by law

No data is transferred outside the European Union unless adequate safeguards are in place.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

8. Video Surveillance

For the safety of persons and property, certain outdoor areas of the property are subject to video surveillance.

Cameras are limited to access points and strictly private areas. They do not monitor guest rooms or designated guest areas.

Recordings are used exclusively for security purposes and are retained for a limited period, unless required for legal proceedings.

9. Cookies

Our website uses only essential functional cookies necessary for its proper operation, such as booking or contact forms.

We do not use tracking, analytics or advertising cookies.

10. Your Rights

In accordance with GDPR, you have the right to:

• Access your personal data
• Request rectification or deletion
• Restrict or object to processing
• Request data portability where applicable

You may exercise these rights by contacting us using the details above.

You also have the right to lodge a complaint with the CNIL, the French data protection authority.

11. Updates

This Privacy Policy may be updated from time to time to reflect legal or operational changes.